Terms and Conditions

  1. We only accept payments in Indonesian Rupiah (IDR).
  2. Prices listed are net prices per person (except for family/group prices).
  3. Room rates are based on double occupancy or twin sharing unless otherwise requested.
  4. Package prices include the items listed in the tour package. Please read and understand what is included and excluded in the tour package.
  5. Prices listed are subject to change at any time unless you have made a reservation and paid a deposit (DP).
  6. Additional charges will apply during long holidays, Eid holidays, Christmas, and New Year.
  7. If you have transferred payment for our tour packages or services and then cancel it, you will receive an 80% refund of the transferred amount.
  8. The refund does not include costs paid for hotel or accommodation reservations or Bromo jeep rentals.

Miscellaneous

  1. Confirmation of tour package availability depends on the availability, especially for accommodation/hotels. If the requested hotel is full, we will do our best to find equivalent accommodations. Once all order terms and conditions are met, we will send you a tour package availability confirmation via email, WhatsApp, or SMS.
  2. Schedules listed are subject to change at any time according to the conditions.
  3. We are not responsible for cancellations (delays), lost luggage, accidents, natural disasters, or any other unforeseen events.
  4. For foreign tourist, there is an additional fee of IDR 250,000/Pax
  5. Additional terms and conditions for tour packages and services will be confirmed with you. If you disagree with or comply with these terms and conditions, we reserve the right to cancel your order.

Disclaimer

We are not responsible and cannot be held liable for:

  1. Damage, loss, or delay of luggage by airlines, hotels, and other transportation services.
  2. Participants must collect their own delayed luggage at any airport.
  3. Flight delays, flight cancellations, and any activities outside the tour package.
  4. Changes in the travel itinerary due to natural disasters, riots, or other “force majeure” events.
  5. Leaving tour participants due to illness, accidents, etc.
  6. Missing a tour due to illness, accident, etc.
  7. Loss of travel equipment due to participant negligence.